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Published: Jan 16 , 2020
Author: Richard Savage

I’m fascinated by how brands can make us feel. The intensity of that feeling, what drives it and how long it can last. The infamous ones in my experience include IKEA. Nothing makes my blood curdle more than the indignity of being herded around the labyrinth of their Wembley store, before you land in the cattle market of the queuing system. Great for your...

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Published: Jan 09 , 2020
Author: Stephen White

It is a new year and a new decade. How does that make you feel – optimistic or apprehensive? Knowing this is important, because your answer may be a guide to your negotiating style. I have an old friend who is in retail. For many years...

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Published: Dec 20 , 2019
Author: Alan Smith

Many years ago, when I was a student at University studying economics, my then professor posed an interesting dilemma that all of us would have to face in the future. The increasing mechanisation of the Global Economy was forcing the workforce out. Robots would...

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Bad Behaviour (From The Good Guys)

I’m fascinated by how brands can make us feel. The intensity of that feeling, what drives it and how long it can last. The infamous ones in my experience include IKEA. Nothing makes my blood curdle more than the indignity of being herded around the labyrinth of their Wembley store, before you land in the cattle market of the queuing system. Great for your...

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