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Published: Oct 31 , 2019
Author: Robin Copland

Negotiations are often formulaic. Management, for example, go into a negotiation fully expecting the union to make the first proposal. This approach has been accepted as the norm for so many years that somehow, it is seen as “not the done thing” to do anything different. If management is keen to...

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Published: Oct 03 , 2019
Author: Robin Copland

First of all, the technique – it is called “Lesser of Two Evils” and Boris Johnson is the latest to use it. The idea is that you give the other sides two alternatives, it’s kind of an extreme version of “Either / Or”. One of the alternatives is completely unacceptable (“No Deal Brexit” on 31 October) and the other only marginally less so, Johnson’s so-called “Final Offer”. Oh – and just add that wee phrase, “Final Offer” to the mix to twist the knife. “Take it or leave it”. Bound to work.

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Published: Jun 20 , 2019
Author: Robin Copland

When you think about it, it’s some kind of change that moves parties toward the kinds of conflict that often results in the need to negotiate an agreement. Sometimes, the change is self-imposed, for example...

Latest Blog:

Bad Behaviour (From The Good Guys)

I’m fascinated by how brands can make us feel. The intensity of that feeling, what drives it and how long it can last. The infamous ones in my experience include IKEA. Nothing makes my blood curdle more than the indignity of being herded around the labyrinth of their Wembley store, before you land in the cattle market of the queuing system. Great for your...

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