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Published: Jul 13 , 2017
Author: Alan Smith

For two weeks of the year I become a bit of a tennis fan. These weeks coincide with the Wimbledon fortnight, possibly one of the most eagerly awaited tennis tournaments in the world. When I was much younger it was the time of year that my friends and I rushed off to the local tennis courts, usually empty, but now with queues of similarly ignited youths fancying a knock about. I thought I was pretty good until I actually played someone who played regularly, and realized I was useless. Lacked the skills to be honest, but probably didn’t have the mind set either. McEnroe-esque in my attitude and verbiage...

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Savage and Goliath

I have gone from screaming rage to smug and calm in 24 hours. And I am glowing from what feels like a moral victory. But actually, what I have achieved is simply fairness. My adversary has not so much submitted, as seen a situation through a different lens, and shown some humility. My prize? An apology and £57.67 back. That’s all. The trophy though has been extricated from the UK’s largest utility company (not that I should name names), a £28 billion+ UK based company no less. This is no silver bullet for taking on the big guys, the Goliaths of this world. But there is a lesson or two to consider, to improve your chances, that we teach on our negotiation skills courses.

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