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Published: Mar 21 , 2019
Author: Stephen White

When Philip Green announced last week that his wife’s Arcadia Group, which includes Topshop and Miss Selfridge, is planning a restructure, many members of the public will have experienced a feeling of schadenfreude. But those who are in the front line of deals with Mr Green, particularly the landlords who own the stores which he leases throughout the land, will have sighed resignedly as yet another retailer threatens to ‘go under’ unless they play ball and reduce his rents.

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Published: Mar 14 , 2019
Author: Alan Smith

Despite my reluctance, we ended up getting a new dog three weeks ago. I said I didn’t want a puppy, for obvious and smelly reasons, my daughter asked me to define puppy? I should have seen it coming and avoided the obvious signal I know, but we now have a 10-month-old adolescent dog called Grouse! Not technically a puppy but still young, crazy and cute as a button. Children are the best negotiators (even 23-year olds).

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Published: Feb 21 , 2019
Author: Richard Savage

I have gone from screaming rage to smug and calm in 24 hours. And I am glowing from what feels like a moral victory. But actually, what I have achieved is simply fairness. My adversary has not so much submitted, as seen a situation through a different lens, and shown some humility. My prize? An apology and £57.67 back. That’s all. The trophy though has been extricated from the UK’s largest utility company (not that I should name names), a £28 billion+ UK based company no less. This is no silver bullet for taking on the big guys, the Goliaths of this world. But there is a lesson or two to consider, to improve your chances, that we teach on our negotiation skills courses.

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Published: Feb 07 , 2019
Author: Stephen White

Firstly a definition: Deception is an act or statement which misleads, hides the truth, or promotes a belief, concept, or idea that is not true. Commercial negotiators do it all the time, normally without qualms. Buyers imply that a rival supplier has offered a lower price than yours. Sellers indicate that their goods are in short supply. Sometimes the deception in negotiation works but often it is treated sceptically and as a result, trust is eroded between the parties, obviously not good in any relationship, long or short. So deception does matter.

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Published: Dec 06 , 2018
Author: Alan Smith

Despite Facebook telling me I’m a genius because I know what “fastidious” means (it also told me I’m a dead ringer for Justin Timberlake, much to my kids’ amusement), I absolutely recognise my limitations. One of those is that I am...

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Published: Nov 08 , 2018
Author: David Bannister

I wonder if, like me, you have recently followed the story of a shoplifter who stole a tray of cans of beer from a supermarket. This was no ordinary shoplifter, he looked like the actor David Schwimmer and his CCTV photograph was shown widely in the media. David Schwimmer showed his sense of humour by posting his own photograph on social media showing him clutching a similar looking tray of beers and taking a furtive look at a shop camera. This reminded me of...

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Stubborn! Me?

There is no doubt, and I am indebted to my colleague David Bannister, and the excellent work he has done to find the evidence for this, that most untrained negotiators are stubborn. Indeed, even without the evidence that Scotwork has amassed over the last 4 years by surveying over 3,000 negotiators, you could get a sense of it by looking at the behaviour of our very own Prime Minister and her intransigence over her plan for Brexit. Plan B is to repeat Plan A!

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