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Published: Feb 05 , 2015
Author: Alan Smith

Get mad back? Not so sure. Couple of things have passed my desk this week that have prompted this blog. The first is something that happened to me on one of our Advancing Negotiation Skills courses. One of the participants was asking about how to deal with difficult people. I suspect we have all come across them in our lives be it work or personal. As usual to give myself time to ponder and consider a response, a kind of adjournment, I asked the rest of the group if they had any ideas...

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I have just been the dutiful Dad and delivered the youngest one, Grace, back to Bristol with her boyfriend – both graduating students of the university there. They have decided to both stay on for a year (coincidence? I think not) and so it is the annual task of moving into a new flat (facilitated by yours truly) that this story is about.

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