REAL-WORLD INSIGHTS

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Published: Jun 07 , 2018
Author: Stephen White

Some years ago, I inherited from an elderly uncle a scruffy handwritten family tree of my father’s forebears. Intrigued and interested I did some research and expanded it, including my mother’s family, and then my wife’s family. When the technology became available I used a web-based programme to put it online and make it accessible to others. As a result, distant relatives I didn’t know existed contacted me and the tree grew even taller and wider. Genealogy had turned into one of my hobbies. In this endeavour...

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Published: Feb 08 , 2018
Author: John McMillan

A woman, let’s call her April June, knocks on a neighbour’s front door; let’s call her Angel Merkin. “Yes,” says Ms Merkin, “what do you want?”...

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Savage and Goliath

I have gone from screaming rage to smug and calm in 24 hours. And I am glowing from what feels like a moral victory. But actually, what I have achieved is simply fairness. My adversary has not so much submitted, as seen a situation through a different lens, and shown some humility. My prize? An apology and £57.67 back. That’s all. The trophy though has been extricated from the UK’s largest utility company (not that I should name names), a £28 billion+ UK based company no less. This is no silver bullet for taking on the big guys, the Goliaths of this world. But there is a lesson or two to consider, to improve your chances, that we teach on our negotiation skills courses.

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