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Published: Mar 22 , 2018
Author: Robin Copland

So, there I was in the hotel lobby telling the team behind the desk all my woes. This was about the fourth hotel I had been to; no, I didn’t have a booking but I had my wife and three children outside in the car and I was kind of desperate; no, I didn’t know that there was a major conference in the town that we were visiting and yes, had I known about it, then I would probably have either avoided the place altogether or, at the very least, booked a family room. “Oh, you have...

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Published: Mar 01 , 2018
Author: Alan Smith

A subject that often comes up is how to deal with situations where we have limited power or where the other side seems to have no interest in negotiating with us. Memorably, one client asked me to give them the precise words or phrases that would make the person on the other side of the table say ‘yes’ to whatever they were proposing. They were asking for the equivalent to a negotiating Jedi mind trick...

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Process Really Counts

As the sun returns to parts of the UK this week, we all should massively take care of ourselves and our loved ones as the lure of the cooling effects of water drag us to the seaside and our local wild swimming areas. Furlough did a number of things, one of which has been...

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